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Frequently Asked Questions (FAQ)
Q: What kind of redundancy does Meganet have in place?
A: Our multi-homed backbone ensures that your traffic always has a path to and from the Internet backbone. Meganet maintains connections with such backbone providers as UUNet, Sprint, ATT, and Cable and Wireless to make sure our network always has connectivity. Also, the Meganet network itself is redundant with our meshed T3 and OC3 internal network between physical locations.
Q: What is Meganet's procedure if my dedicated line goes down?
A: For our T1/T3 customers, we are the one point of contact for all leased line troubleshooting. We proactively monitor all of our dedicated leased line customers here at Meganet. In the event of an outage during your normal business hours, we'll contact you to determine if a local issue has caused your outage, such as a power failure or a minor equipment problem. If your issues are circuit related, we will open a trouble ticket with the phone company in order to get the issue resolved as soon as possible. This allows you to continue your daily business without worrying about sitting on hold with the phone company for large amounts of time.
If the outage is after your normal business hours, we will test the line and contact you if we are provided with a 24/7 contact number. If we are unable to reach the emergency
contact we will scedule any dispatches for 9am the next business day. Also see MegaNet's Service Level Agreement
Q: Is MegaNet Communications financially secure?
A: Please read a statement from our CPA Thomas D'Ambrosio, click here to view
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